Customer Care
Shipping Policy
We want your KASA STUDIO order to reach you safely and on time. Please review our shipping terms below.
Shipping Coverage
KASA STUDIO ships across India and to select international destinations. Shipping availability is calculated at checkout based on your delivery address. If your location is not serviceable, you will be notified before payment is completed.
Processing Time
Orders are processed within 1–2 business days after payment confirmation. Custom or made-to-order pieces may require additional time. You will receive a confirmation email once your order has been dispatched.
Estimated Delivery Time
Standard delivery takes 4–7 business days within India. International deliveries typically take 7–14 business days. Delivery timelines are estimates and may vary due to courier delays, local restrictions, or incomplete addresses.
Shipping Charges
Shipping charges are calculated at checkout based on weight, dimensions, and delivery destination. Orders above ₹10,000 qualify for free standard shipping within India. International shipping charges are non-refundable unless the return is due to a damaged or incorrect item.
Order Tracking
Once dispatched, you will receive a tracking number via email and SMS. Use the tracking number on the courier partner’s website to monitor progress. Tracking updates may take up to 24 hours to appear after dispatch.
Delays
Delays caused by weather, public holidays, courier disruptions, or local restrictions are beyond KASA STUDIO’s control. We are not liable for delayed deliveries, but we will keep you informed of any significant changes to the expected delivery window.
Incorrect or Incomplete Address
Please double-check your shipping address before placing an order. KASA STUDIO is not responsible for non-delivery, misdelivery, or additional charges caused by incorrect or incomplete addresses. Address changes can be requested within 2 hours of placing the order by contacting our support team.
Damaged Package
If your package arrives damaged, please share clear photos of the outer packaging and the product within 48 hours of delivery. Contact our support team at hello@kasastudio.com or via WhatsApp at +91 9785028585. We will arrange a replacement or refund at our discretion.
Contact & Support
For shipping-related queries, reach our support team at hello@kasastudio.com, call or WhatsApp +91 9785028585, or message @kasainternational on Instagram. Our team is available Monday–Saturday, 10:00 AM–7:00 PM IST.
Need more help?
If your question is not answered here, contact our concierge support and we will respond as soon as possible.